Chapter 5: Base Connect Implementation

Amazon is known for creating easy-to-deploy and easy-to-use products. Connect too is reasonably simple to get started with. The problem is that although it's easy, it's not always easy to do it right. Let's take, for example, setting up an EC2 instance. If you go to the AWS site and look up the EC2 Getting Started page (https://aws.amazon.com/ec2/getting-started/), you will notice that they list five steps to get started with EC2. Although you can perform these five steps and be up and running, you won't have the account governance, audit logging, federated login, and dozens of other things that you should have. This "getting started" position might work OK for marketing but it just doesn't cut it for enterprise deployment.

In this chapter, we are going to not only cover setting up your Connect instance but also the items and considerations necessary to do it right. The goal isn't to just get it operational...