Reframing the conversation

Congratulations on making it this far in the process. You've collected all the necessary information from the stakeholders, and you have a good mental picture of what it would take to implement their needs in Amazon Connect. This is where we need to spice things up a bit. I'd venture to guess that you have received conventional answers for everything you have asked your stakeholders. They probably didn't throw any ideas your way that would leverage any of the more advanced capabilities of Amazon Connect. To reframe the conversation, you will have to have a new conversation and introduce some new possibilities.

I suggest that you let the information you have gathered sit and stew in your mind for a couple of days. This time gives you the ability to think about more what if scenarios. The next time you talk to the stakeholder, you want to bring the art of the possible to the table. Some of your ideas might not be achievable, but it will get...