Key performance indicators (KPIs)

A key performance indicator (KPI) is a measurable value that helps businesses or organizations evaluate their success in achieving specific objectives or goals. KPIs are quantifiable metrics that provide insight into various aspects of performance, allowing organizations to track progress, identify areas for improvement, and make data-driven decisions.

KPIs are typically established based on the strategic goals and objectives of a business or specific areas of focus within an organization. They can vary widely depending on the industry, department, or function being measured. For example, sales teams may track KPIs such as revenue growth, customer acquisition rates, or conversion rates, while customer service departments may focus on KPIs such as customer satisfaction scores or average response times. For the information security program, at a minimum, you need to select some good KPIs to report to senior management to show the progress of building...