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Working with Microsoft Forms and Customer Voice

You're reading from   Working with Microsoft Forms and Customer Voice Efficiently gather and manage customer feedback, insights, and experiences

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Product type Paperback
Published in Jun 2021
Publisher Packt
ISBN-13 9781801070171
Length 336 pages
Edition 1st Edition
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Author (1):
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Welly Lee Welly Lee
Author Profile Icon Welly Lee
Welly Lee
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Table of Contents (16) Chapters Close

Preface 1. Section 1: Working with Microsoft Forms and Customer Voice
2. Chapter 1: Introducing Microsoft Forms and Customer Voice FREE CHAPTER 3. Chapter 2: Best Practices for Collecting Feedback through Surveys 4. Chapter 3: Creating a Survey with Microsoft Forms 5. Section 2: Implementing Common Feedback Solutions with Microsoft Forms and Dynamics 365 Customer Voice
6. Chapter 4: Conducting a More Productive Meeting with Microsoft Forms and Microsoft Teams 7. Chapter 5: Post-Training Assessment and Feedback 8. Chapter 6: Conducting an Employee Survey with Dynamics 365 Customer Voice 9. Chapter 7: Collecting Periodic Customer Feedback with Customer Voice 10. Chapter 8: Automating Customer Support Surveys with Dynamics 365 Customer Voice 11. Chapter 9: Closing a Feedback Loop with Customer Voice 12. Section 3: Administering Microsoft Forms and Dynamics 365 Customer Voice
13. Chapter 10: Administering Microsoft Forms and Dynamics 365 Customer Voice 14. Chapter 11: Managing Usage with Dynamics 365 Customer Voice 15. Other Books You May Enjoy

Creating survey questions

To get started with Microsoft Forms, simply follow these steps:

  1. Go to forms.office.com. If your organization has an Office 365 subscription, you can log on with your existing work or school account. Otherwise, you can sign up for a trial of Office 365 at office.com.
  2. After you log on, you are presented with the option to create a new form:

    Figure 3.1 – Creating a new form

    Microsoft Forms provides two options: New Form or New Quiz. A form lets you collect data or send a survey. A quiz is intended to be used as a simple assessment tool for a training or education setting.

    Important note

    A quiz includes most of Forms' authoring functionalities and additional functionalities to mark a correct answer, assign scores, and add math-type questions and equations. In addition to authoring functionalities, quiz response pages have additional functionality to manage quiz scores. We will talk more about quizzes in Chapter 5, Post-Training Assessment...

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