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Voicebot and Chatbot Design

You're reading from   Voicebot and Chatbot Design Flexible conversational interfaces with Amazon Alexa, Google Home, and Facebook Messenger

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Product type Paperback
Published in Sep 2018
Publisher Packt
ISBN-13 9781789139624
Length 296 pages
Edition 1st Edition
Languages
Concepts
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Author (1):
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Rachel Batish Rachel Batish
Author Profile Icon Rachel Batish
Rachel Batish
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Table of Contents (14) Chapters Close

Preface 1. Conversational UI is our Future 2. How Not to Build Your Next Chat and Voicebots FREE CHAPTER 3. Building a Killer Conversational App 4. Designing for Amazon Alexa and Google Home 5. Designing a Facebook Messenger Chatbot 6. Contextual Design – Can We Make a Bot Feel More Human? 7. Building Personalities – Your Bot Can Be a Better Human 8. A View into Vertical-Specific Bots – Financial Institutions 9. Travel and E-Commerce Bots – Use Cases and Implementation 10. Conversational Design Project – A Step-By-Step Guide 11. Summary Other Book You May Enjoy Index

Summary


In this chapter, we took all that we have learned in the book and created a practical project. We went through the required steps and made sure we paid attention to all of the design principals we discussed in the book.

Following a methodology can help with achieving successful results. I've added a project list as an appendix (figure 8), which you can use for each conversational project you start. You can use it as it is or customize it for your own unique needs. Even if you knowingly decide to skip one or two steps, the list can still help you as you continue to revise and improve your conversational bots.

While we have discussed most of the steps in the book, one important point that I mentioned briefly, but that is extremely important when you start your conversational project, is to make sure that all of the relevant stakeholders are involved in the process from as early as possible.

It goes without saying that a conversational solution without pre-defined goals cannot succeed...

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