Workflow troubleshooting

A workflow may be considered as a tracker of a process. You can get to know the status of a request or any other item such as a contract management request or change management request.

Out of the box, in some modules, you are allowed to view the workflow using the show workflow button, but in some cases, you need to go through a different approach to view the status of request or task.

Getting ready

To step through this recipe, you should have an active Service-Now instance, valid credentials, and an Admin role.

How to do it...

1. Open any standard web browser and type the instance address.
2. Log in to the Service-Now instance using the credentials.
3. On the left-hand side, type workflow and under Workflow application. Now let’s understand some basics:

Workflow troubleshooting

• Active Contexts: This module is helpful to understand active workflows, so whatever workflow is being run in the system it would be available here.
• All Contexts: This module stores all active and inactive...