Summary

Here we are, at the end of Chapter 9. Your knowledge of Salesforce is already quite substantial, and yet, this is not the end of the book. In this chapter, you learned that while Salesforce is indeed the best CRM in the world, it still doesn’t have all the bells and whistles that a user might dream of. To address various needs of users, Salesforce supports itself with applications from the AppExchange store, the app market which belongs to the Salesforce itself, but you can find their apps that are created by Salesforce technology partners. Those partners are called by Salesforce ISV which stands for Independent Software Vendor.

After you found what the Salesforce AppExchange is, what kinds of applications you can find there, and what criteria to consider when searching for them we described examples of a special type of application available on AppExchange under the Salesforce Labs Apps label—applications created for Salesforce by Salesforce’s own development...