Seeking support

As mentioned in the beginning of this chapter, Proxmox has a vibrant community of users ready to provide help to anybody in need. There are several ways that a new Proxmox user can seek help and support to learn and extend knowledge of the Proxmox VE:

Help and support	Free/subscription
Forum	Free
Wiki/Documentation	Free
Customer portal and tickets	Requires subscription
Proxmox Mailing list	Free
Proxmox Bug tracker	Free

The forum

The official forum of Proxmox is a gathering place for newbies or experts alike to receive or provide help from the Proxmox community. It is also a vast information resource of past issues and solutions to many problems. A few of the Proxmox staff also spend a significant amount of time in this forum to offer help outside their job responsibilities. There is an array of Proxmox experts willing to help out without expecting anything in return. This is the only place for Free and Community-level subscriptions for Proxmox users to seek support. Visit http://forum.proxmox.com to access the official Proxmox forum.

Wiki/Documentation

The Proxmox Wiki site contains a wealth of information on installation, configuration, and the management of Proxmox clusters. All documentation is written in a very easy to understand form with as many illustrations as possible. The use of the Proxmox Wiki page is completely free and requires no registration. Visit https://pve.proxmox.com/wiki/Main_Page for the official Proxmox documentation.

Customer portals and tickets

A customer portal is only available for basic, standard, and premium subscription-level users. Supports tickets must be opened through a customer portal by visiting https://my.proxmox.com/ to receive technical support directly from the Proxmox staff.

Depending on the subscription level, a number of tickets that can be opened varies. Responses are guaranteed within one business day. See the different support levels for subscriptions by visiting https://www.proxmox.com/proxmox-ve/pricing.

Proxmox mailing lists

There are two different mailing lists available from Proxmox:

• User mailing list: This mailing list is targeted at general Proxmox users to ask technical questions (http://pve.proxmox.com/cgi-bin/mailman/listinfo/pve-user).
• Developer mailing list: This mailing list is for developers who are interested in participating in code-related commits and developmental related questions (http://pve.proxmox.com/cgi-bin/mailman/listinfo/pve-devel).

The Proxmox bug tracker

The Proxmox bug tracker is available to submit and review any bugs found in Proxmox during day-to day-use (https://bugzilla.proxmox.com/). It can also be used to submit new feature requests. Not all features get added to Proxmox, but developers of Proxmox are very forward thinking and apply time appropriate and main stream features to make the Proxmox VE even better.

Tip

The Proxmox bug tracker is NOT to be used to ask technical questions or to seek any sort of support.