The change curve
Now that you have identified your stakeholders, you can begin to measure their progress toward adopting the change. Change managers often measure how well stakeholders are adopting the change by measuring their behavior against a change curve. There are different versions of the change curve that address both behaviors and emotions. The two most common curve shapes are discussed in the following sections.
Change and grief
People often associate change with loss. As a result, there are some change managers that use the Kubler-Ross Five Stages of Grief to explain the stages of change that people experience. These stages are:
Denial
Anger
Bargaining
Depression
Acceptance
Using these stages, people will move from the left side of the following curve to the right:
The classic change curve
Other change managers follow what many consider the classic change curve. Daryl Conner, author of Managing at the Speed of Change (Random House; 1 edition (February 7, 2006)), listed the following eight...
