Defining service-levels in OEM Grid Control

In the earlier chapters we saw how the service target can be created using OEM Grid Control. As part of this service creation, OEM Grid Control automatically configures a service-level rule for the service target. This is the default rule that is part of the product and is applicable for both system and test-based service targets.

Note

The end users cannot configure the default service-level rule as part of the service creation flow. It can be only be edited post the service creation.

Once the service target has been created, the service rule can be edited from the service home page. The edit flow can be reached by clicking on the Edit Service-level Rule link from the Related Links footer on the service target home page.

The previous image shows the UI for editing the default service-level rule that is configured as part of the service target creation. As can be seen from the previous image, the Edit Service-level Rule page is divided into two main...