Chapter 15: Order-to-Cash Transactions
Every company has something they think of as their sales (which makes up their Accounts Receivables (A/R)), even if they're a non-profit business. For this side of the business, we have the Order-To-Cash (OTC) transactions, including Opportunities, Estimates, Cash Sales and Sales Orders, Fulfillments, Invoices and Payments, and Returns and Credits. We tend to spend a good percentage of time in any implementation project working out the details of these transactions, so get ready for a longer-than-usual chapter.
In this chapter, we will cover the following topics:
- Using Opportunities and Estimates before sales
- Recording sales via Sales Orders and Cash Sales
- Managing Item Fulfillments for sales, transfers, and returns
- Making the most of Invoices
- Entering Customer Deposits and Payments
- How to track Returns, Credits, and Refunds
Your primary contacts for this work will be the client's sales and customer...
