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Mastering ServiceNow

You're reading from Mastering ServiceNow Unleash the full potential of ServiceNow from foundations to advanced functions, with this hands-on expert guide fully revised for the Helsinki version

Product type Paperback

Published in Oct 2016

Publisher Packt

ISBN-13 9781786465955

Length 656 pages

Edition 2nd Edition

Tools

ServiceNow

Concepts

System Administration

Author (1):

Martin Wood

View More author details

Table of Contents (12) Chapters

Preface

1. ServiceNow Foundations

2. Developing Custom Applications FREE CHAPTER

3. Server-Side Control

4. Client-Side Interaction

5. Getting Things Done with Tasks

6. Events, Notifications, and Reporting

7. Exchanging Data – Import Sets, Web Services, and other Integrations

8. Securing Applications and Data

9. Diagnosing ServiceNow – Knowing What Is Going On

10. Packaging with Applications, Update Sets, and Upgrades

11. Making ServiceNow Beautiful with Service Portal and Custom Interfaces

Chapter 6. Events, Notifications, and Reporting

Communication is a key part of any business application. Not only does the boss need to have an updated report by Monday, but your customers and users also want to be kept informed. This can take up a lot of time - so wouldn't it be better if was made easy?

ServiceNow helps users to know what's going on, automatically and quickly. In this chapter, we'll explore the functionality available. The platform can notify and provide information to people in a variety of ways:

Registering events and creating scheduled jobs to automate functionality
Sending out informational e-mails when something happens
Live dashboards and home pages showing the latest reports and statistics
Scheduled reports that help with handover between shifts
Capturing information with metrics
Presenting a single set of consolidated data with database views

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Authors (1)

Wood

Wood

Martin Wood has spent almost 10 years spreading the word about ServiceNow. He has been lucky enough to see the company and platform grow from the very start, beginning as one of the earliest customers in 2008, when he built one of the first custom applications. He enjoyed the experience so much that he joined the company in 2009. There onwards, he worked with a variety of clients, from blue-chip enterprises to SMEs, helping them harness the power that the platform brings. More recently, he has taken that experience and used it to shape the latest services and products that ServiceNow creates. Martin has always been passionate about helping people make informed decisions, whether that is at the ServiceNow user conference, or over a pint in a pub. Martin lives in the beautiful Berkshire countryside in the UK with his wife Sarah. They both love exploring the world and enjoying good foodand great wine!

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