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Mastering Salesforce Experience Cloud

You're reading from Mastering Salesforce Experience Cloud Strategies for creating powerful customer interactions

Product type Paperback

Published in Oct 2024

Publisher Packt

ISBN-13 9781835466346

Length 328 pages

Edition 1st Edition

Tools

Salesforce

Concepts

Business Management

Table of Contents (22) Chapters

Preface

1. Part 1:Curating a Digital Experience Strategy FREE CHAPTER

2. Chapter 1: Defining Your Digital Experience Strategy

3. Chapter 2: Translating Your Audience and Interactions into Meaningful Technology Features

4. Chapter 3: Technology Component Identification – Which Parts of Experience Cloud Do I Need?

5. Part 2: Infrastructure Setup to Support and Customize Design Strategy

6. Chapter 4: Curating Data Models

7. Chapter 5: Understanding Experience Cloud Templates

8. Chapter 6: When to Use Aura Components, Lightning Web Components, and Lightning Runtime Components

9. Part 3: Human-Centric Development

10. Chapter 7: Leveraging Screen Flows versus Apex

11. Chapter 8: Understanding Inputs – Emails, Chats, and Text Messages

12. Chapter 9: Marketing Automation Setup

13. Chapter 10: Leveraging Case Management and Knowledge Bases

14. Part 4: Site Launch

15. Chapter 11: Security – Authentication, Data Sharing, and Encryption

16. Chapter 12: Monitoring Your Site – Salesforce Native Reporting

17. Chapter 13: Site Launch, Maintenance, and Moderation

18. Part 5: Certifications

19. Chapter 14: Best Practices and Certification Test Preparation

20. Index

Why subscribe?

21. Other Books You May Enjoy

Who this book is for

If you are looking to understand the intricacies of Salesforce Experience Cloud, transform your client experience, enhance your enterprise architecture, and create a scalable, world class-customer web experience that seamlessly integrates with an existing Salesforce instance, then this book is for you. Mastering Salesforce Experience Cloud is for Business leaders, IT leaders, Salesforce Developers, Salesforce Admins, and web teams tasked with delivering and maintaining an excellent, integrated Experience Cloud portal experience.

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