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Learning ServiceNow

You're reading from   Learning ServiceNow Get started with ServiceNow administration and development to manage and automate your IT Service Management processes

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Product type Paperback
Published in Mar 2017
Publisher Packt
ISBN-13 9781785883323
Length 358 pages
Edition 1st Edition
Languages
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Authors (2):
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Sylvain Hauser Sylvain Hauser
Author Profile Icon Sylvain Hauser
Sylvain Hauser
Tim Woodruff Tim Woodruff
Author Profile Icon Tim Woodruff
Tim Woodruff
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Toc

Table of Contents (14) Chapters Close

1. The Interface FREE CHAPTER 2. Lists and Forms 3. UI Customization 4. Understanding Data and Relationships 5. Tasks and Workflows 6. UI and Data Policies 7. User Administration and Security 8. Introduction to Scripting 9. The Server-side Glide API 10. The Client-side Glide API 11. Server-side Scripting 12. Client-side Scripting 13. Debugging 14. Pro Tips

Dot-walking and GlideElement

As we learned in a previous chapter, dot-walking allows you to access fields on related records via a reference field, by chaining field names separated by dots. For example, to get the email address of the person to whom an incident is assigned from a business rule on the Incident table, you might use the following code:

var assignedEmail = current.assigned_to.email.toString(); 

You might notice that I also used the toString() method above. This is because, as we saw in the server-side Glide API documentation, fields accessed from server-side GlideRecords return GlideElement objects; not just values. JavaScript will generally coerce (cast) values to whatever datatype you're trying to use it as, but it is always best to explicitly convert values derived from GlideElement objects. Otherwise, you risk getting the wrong data type. When not dot-walking, you can explicitly get a string...

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