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Integrating CRM across your Organization for Business success

You're reading from   Integrating CRM across your Organization for Business success Build your business processes around the needs of your customers by successfully integrating your CRM within your core business functions to drive improvement

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Product type Paperback
Published in Jan 2016
Publisher Packt
ISBN-13 9781783001040
Length 180 pages
Edition 1st Edition
Concepts
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Author (1):
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Andrew Blackmore Andrew Blackmore
Author Profile Icon Andrew Blackmore
Andrew Blackmore
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Table of Contents (14) Chapters Close

Integrating CRM Across Your Organization for Business Success
Credits
About the Author
About the Reviewer
Preface
1. What is CRM Integration and Why is It Good for Your Business? 2. How to Implement an Integration FREE CHAPTER 3. How to Build a Contact Integration 4. How to Build a Sales Management Integration 5. How to Build a Collections Management Integration 6. How to Build a Vendor Management Integration 7. How to Build a Support Management Integration 8. How to Develop and Maintain Your Integration 9. Where Next for Integrations – the Cloud and Other Areas

Chapter 8. How to Develop and Maintain Your Integration

Up to this point in the book we have focused on integration architecture and design. If you have followed along with us, you may have already chosen which integration features are the most beneficial for your CRM and ERP applications, and which integration architecture and design you are going to follow. If you have completed the workshops you will have a very detailed design of what you are going to implement that is suited for your CRM and ERP application.

This chapter discusses the tasks that a project manager for the integration will need to consider when developing and maintaining the integration. We will cover the following areas:

  • Development phase: Once the design is complete, the software needs to be written. We will talk about some strategies for project managing a simple software integration project.

  • Deployment phase: We talk about the deployment of the integration feature starting from development completion, to having a live...

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