Chapter 5. Getting Started with Lync Enterprise Voice

In the previous chapter, we have talked about the Mediation Server, the fundamental role to enable your Lync users and infrastructure to talk with the public telephony systems and to connect with existing IP PBX. In this chapter, we will see all the steps and tools we need to manage Enterprise Voice.

Dial plans, voice policies, public switched telephone network (PSTN) usage records, and voice routes are the four basic configuration areas we have to set up if we want to use Enterprise Voice. However, the first configuration we usually meet is related to the user, and is called direct inward dialing (DID).