As mentioned previously, there are two types of customizable entities in Dynamics 365:
- Business entities
- Custom entities
Business entities are customizable entities that are created by Microsoft and come as part of the default solution package. They are part of three modules: Sales, Service, and Marketing. Custom entities are all the new entities that are created as part of the customization and extending process. Let's look at them in detail.
Business entities
Business entities are part of the default customization provided with the application by Microsoft. They are either grouped into one of the modules of functionality or spread across all of them. Examples of business entities include, but are not limited to, Account, Contact, Lead, Opportunity, Case, and so on.
Most of the properties of Business entities are customizable in Dynamics 365. However, there are certain items that are not customizable across these entities. These are, in general...
