Communicating and Socializing Your Solution

This chapter will continue exploring Salesforce-specific knowledge areas required to pass the CTA review board. This time, you will tackle the communication domain. This is the seventh and final knowledge domain a CTA must master. This chapter will give you the knowledge and teach you the soft skills required to pass this domain. Then, you will complete a hands-on exercise using a mini hypothetical scenario.

Communication skills are crucial for a CTA. These skills allow you to explain your vision in a clear and detailed way, ensuring that your audience fully understands how everything is going to work together. This skill incorporates several sub-skills, such as the ability to create a descriptive diagram that can help you explain your solution and how to handle unexpected changes in scope and adjust your solution accordingly.

You have already practiced creating presentation pitches in the last six chapters and used diagrams to describe...