Creating and managing surveys
In this section, we’ll go through how you can create and manage your projects and surveys in Dynamics 365 Customer Voice.
To find Dynamics 365 Customer Voice and start creating surveys, you need to go to https://customervoice.microsoft.com/ and sign in with the same credentials as you use for Dynamics 365 Marketing, as shown in Figure 9.2:
Figure 9.2 – Home page of Customer Voice
Because Dynamics 365 Customer Voice is built on a different tool than the other Dynamics 365 applications, you will not find it in the same area as your other Dynamics 365 applications.
To start creating surveys, you must first create a project. Let’s go through projects and how they are used.
Projects
A project is a way of grouping your surveys, satisfaction metrics, email templates, Power Automate flows, and reports. You cannot create a survey without a project. To create a new project, click on the + New project button...
