High availability

High availability forms one of the core non-functional technical requirements for any business-critical service and its deployment. High availability refers to the feature of a service or application that keeps it operational on a continuous basis; it does so by meeting or surpassing its promised service level agreement (SLA). Users are promised a certain SLA based on the service type. The service should be available for consumption based on its SLA. For example, an SLA can define 99% availability for an application for the entire year. This means that it should be available for consumption by users for 361.35 days. If it fails to remain available for this period, that constitutes a breach of the SLA. Most mission-critical applications define their high-availability SLA as 99.999% for a year. This means the application should be up, running, and available throughout the year, but it can only be down and unavailable for 5.2 hours...