V4S configurations for staff and volunteers
As we explore the configurations that are available for staff and volunteers in V4S, let's review the underlying data structure, which consists of Contacts, Leads, Campaigns, Volunteer Jobs, Volunteer Shifts, Volunteer Hours, Job Recurrence Schedules, and Volunteer Recurrence Schedules:
Figures 11.8 – The V4S data architecture
From here, we can begin to configure specific aspects of V4S based on the business processes of the organization.
Leveraging volunteer skills
Volunteer skills are an important part of matching the right volunteer to the right job. Matching those volunteers to the right time slot is also important. Volunteer Skills are picklist values in the Contact and Lead objects. Adding new skills that you can choose from is as easy as updating those two fields. Although you may think that updating the Availability field is also a good plan – it isn't!
In the next section...
