You're reading from The Salesforce Business Analyst Handbook Proven business analysis techniques and processes for a superior user experience and adoption

Product type Paperback

Published in Nov 2022

Publisher Packt

ISBN-13 9781801813426

Length 232 pages

Edition 1st Edition

Tools

Salesforce

Concepts

Business Process Management

Author (1):

Srini Munagavalasa

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Table of Contents (21) Chapters

Preface

1. Part 1: Planning and Analysis – BRD/Prioritized Product Backlog

2. Chapter 1: Identifying Requirements FREE CHAPTER

3. Chapter 2: Elicitation and Document Requirements

4. Chapter 3: Prioritizing Requirements

5. Chapter 4: Process Flows – “As-Is” versus “To-Be”

6. Chapter 5: Business Requirements Document

7. Part 2: Design, Development, and Testing – Iterative Cycles with Prototypes and Conference Room Pilots

8. Chapter 6: Solution Design and Functional Document

9. Chapter 7: Demonstrate Functionality Using Prototypes

10. Chapter 8: Exploring Conference Room Pilots

11. Chapter 9: Technical and Quality Testing

12. Chapter 10: Requirements Traceability Matrix

13. Part 3: End User Testing, Communication, Training, and Support

14. Chapter 11: User Acceptance Testing

15. Chapter 12: Communication and Knowledge Management

16. Chapter 13: End User Training

17. Chapter 14: Post Go-Live Support / User Forums

18. Assessments

19. Index

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Summary

In this chapter, we discussed various aspects of traceability and how it can help the team identify and fix variances between the actual business requirements and the final functional solution. We got a chance to discuss the importance of good requirements traceability matrix, different types of traceability, advantages, and a sample scenario. We concluded the chapter with RTM benefits that you may be able to realize in your projects, and some good practical tips, which will help guide you to create a productive RTM.

In the next chapter, we will explore why user acceptance is crucial for a successful go-live and how we can improve user adoption and gain trust by working with business stakeholders and helping them test real-life business end-to-end scenarios. We will explore how to focus on getting feedback on usability when the user does end-to-end scenario testing.