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The Art of CRM

You're reading from  The Art of CRM

Product type Book
Published in May 2019
Publisher
ISBN-13 9781789538922
Pages 360 pages
Edition 1st Edition
Languages
Concepts
Author (1):
Max Fatouretchi Max Fatouretchi
Profile icon Max Fatouretchi
Toc

Table of Contents (15) Chapters close

The Art of CRM
Contributors
Preface
Introduction
Other Books You May Enjoy
1. What is CRM? 2. Getting to Know Your Customer 3. Conceptualizing the CRM Design from Business Requirements 4. Architecting Your CRM Solution – Preparing for Today and Tomorrow 5. Utilizing Artificial Intelligence and Machine Learning in Your CRM STRATEGY 6. GDPR and Regulatory Compliance 7. CRM Integration Strategies 8. Cloud Versus On-premise Versus Hybrid – The Deployment of a CRM Platform 9. CRM Differentiators Index

System performance


The system performance, in general, affects user acceptance. There are a number of factors that affect the system performance that you need to consider in your design, such as form load. Loading a CRM form should not take more than five seconds; as everyone agrees, the speed of loading forms is an important issue when it comes to user acceptance.

Other factors that affect the performance of form load include:

  • Client hardware and software. For example, with the Celeron type of CPU, it may have a bad impact on script processing, different browsers, and so on.

  • The design of the solution in general (entities, fields, relationships, integration, and so on):

    • The number of entities (record types).

    • Relationship of entities.

    • The number of fields.

    • Cascaded views.

    • Processes.

  • The type and architecture of the platform.

  • Infrastructure (network, related applications, and so on).

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