Managing Multiple ServiceNow Instances

Typically, ServiceNow customers will have multiple ServiceNow environments, also known as instances, which are independent copies of the ServiceNow application. In most cases, an order form for ServiceNow will include one production instance and one or more sub-production instances. The number of instances granted in an order is typically dependent on the size of the order with ServiceNow and, often, ranges from two to five total instances (although higher numbers are not uncommon among the largest customers).

As your ServiceNow implementation goes from vision to execution, one of the very first things the administration or development team will need to do is to set up your instances. Setting up these instances properly at the start will help improve the velocity of your project. Unfortunately, for many teams, this critical stage comes before the team has had enough hands-on experience with the platform and before they can be expected to design...