Recording configuration in Update Sets

Moving data via XML is useful, but what if the platform automated the process for you? In fact, what if the platform watched what you were doing and recorded the changes that you made to the records that matter? This is essentially a description of Update Sets.

An Update Set is a container for configuration. By navigating to System Update Sets > Local Update Sets, you can create a new Update Set or choose an existing one. The Make Current button on the form sets a user property to tell the platform which Update Set you want to use.

Alternatively, you can put an Update Set picker in the header bar, just like the Application picker and the Domain picker. It's a good idea to turn this option on (available in the Developer section of the System menu) so you can easily switch between them.

Now, whenever you make a configuration change in ServiceNow, the platform will create or update an entry in the Customer Update [sys_update_xml] table. This includes information...