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Salesforce Essentials for Administrators

You're reading from   Salesforce Essentials for Administrators Discover the administration fundamentals and challenges of Salesforce CRM

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Product type Paperback
Published in Oct 2014
Publisher
ISBN-13 9781784398071
Length 158 pages
Edition 1st Edition
Concepts
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Author (1):
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Mohit Shrivatsava Mohit Shrivatsava
Author Profile Icon Mohit Shrivatsava
Mohit Shrivatsava
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Table of Contents (9) Chapters Close

Preface 1. User Management and User Profiling FREE CHAPTER 2. Configuring Salesforce 3. Reports and Dashboards 4. Record-level Access, Security, and Audit Features 5. Session Management, Data Loader, and Data Loading Best Practices 6. Troubleshooting Common Problems 7. An Overview of Sales and Service Cloud Index

Data modeling

If you are a database administrator, you will certainly be able to map your existing knowledge to some of the concepts we are going to talk about. However, if you have no database administration experience or prior knowledge, don't worry, as this will require no prerequisites. When I began my career, I had minute knowledge about this platform as well.

So, let's start with a simple day-to-day scenario of credit card transactions that we do online while we are shopping on an online portal. You might have wondered where all the data that you type in the form goes. The answer is a database. A database for a layman is a dark disk or chip where the data resides. Let's be more logical at this point and think from an application's point of view; the database will consist of various objects.

Your organization, once purchased from Salesforce, will already consist of some out-of-the-box objects that are used in normal sales and service processes. You will see that...

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