Part 4: The Continuous Improvement Phase

This part will teach you how to transform your organization into a product organization. We’ll cover what you need to do to deliver continuous improvement (CI) for your users and organization to maximize the value derived from your Salesforce investments. We’ll also discuss common issues so you can avoid or mitigate them.

This part has the following chapters:

• Chapter 12, Evolving Your Salesforce Org and DevOps Capabilities
• Chapter 13, Managing Your Salesforce Data to Harvest the Fruits of Customer 360
• Chapter 14, Common Issues to Avoid in the Continuous Improvement Phase