Time for action – creating profiles
We will now create a profile in a couple of steps:
Hover over the Administration tab and click on Profiles, and subsequently click on the green Add new button.
Type in
Customer Serviceor whatever you want your first profile to be called.
Click on Save. Now read on about permissions.
What just happened?
We have just created a user profile to which we can assign users. But to make the profile meaningful and worthwhile, we will now assign appropriate permissions to it, which are explained in the next section.
