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You're reading from Oracle CX Cloud Suite Deliver a seamless and personalized customer experience with the Oracle CX Suite

Product type Paperback

Published in Mar 2019

Publisher Packt

ISBN-13 9781788834933

Length 254 pages

Edition 1st Edition

Tools

Oracle CX

Concepts

CRM

Author (1):

Kresimir Juric

View More author details

Table of Contents (14) Chapters

Preface

Section 1: Brave New World FREE CHAPTER

The King Is Dead, Long Live the King

Overview of Products

CX Solution Architecture

Section 2: Service Provisioning and Basic Settings

As-Is and To-Be Analysis

Adopting a Strategy - Organizational Changes

Organizing and Conducting an Implementation Project

Section 3: Getting the Oracle CX Suite to Work as One - Advanced Settings

Scenarios and Deployments

Section 4: Use Case

Case Study - Oracle CX Cloud

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Section 1: Brave New World

In this section, we will go through the various concepts of customer relationship management (CRM) and customer experience and understand the differences between them, explore what each Oracle CX suite offers, and finally look into Oracle solutions and Single Sign-On (SSO).

The following chapters will be covered in this section:

Chapter 1, The King Is Dead, Long Live the King
Chapter 2, Overview of Products
Chapter 3, CX Solution Architecture

You have been reading a chapter from

Oracle CX Cloud Suite

Published in: Mar 2019

Publisher: Packt

ISBN-13: 9781788834933

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Authors (1)

Juric

Kresimir Juric has spent many years in different positions and working with many different projects/clients. He has broad competence in designing and deploying various CX/CRM systems, helping customers grow their businesses and achieve their goals. Kresimir has experience of introducing organizational change as an internal resource and as a consultant in organizations ranging from SOHO/SME to some of the biggest international corporations. Kresimir has implemented CRM systems and organizational changes in the telecommunications, banking, hospitality, credit information, manufacturing, and pharmaceutical industries with the least possible organizational resistance.

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