Creating and Managing Call Park, Calling, and Caller ID Policies

In this section, you will take a close look at call park, calling, and caller ID policies in the Microsoft Teams admin center under the Voice node.

Exam Tip

With all these policies, there are PowerShell options. Each is prefixed with New- (create), Set- (modify), or Grant- (assign to users/groups). Even though you will not explore these in depth in the following subsections, just remember that each type has these three cmdlet prefixes, which may appear in the MS-700 exam.

You will now start with reviewing call park policies.

Call Park Policies

Call park enables users to place calls on hold and transfer them to other users. For example, in a busy office environment, a receptionist might receive a call intended for a specific department. Instead of transferring the call directly, the receptionist can place the call on hold and park it, allowing any available team member in that department to retrieve the...