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Microsoft System Center 2016 Service Manager Cookbook

You're reading from   Microsoft System Center 2016 Service Manager Cookbook Discover over 100 practical recipes to help you master the art of IT service management for your organization

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Product type Paperback
Published in Feb 2017
Publisher Packt
ISBN-13 9781786464897
Length 638 pages
Edition 2nd Edition
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Authors (5):
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Steve Buchanan Steve Buchanan
Author Profile Icon Steve Buchanan
Steve Buchanan
Anders Asp Anders Asp
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Anders Asp
Steve Beaumont Steve Beaumont
Author Profile Icon Steve Beaumont
Steve Beaumont
Dieter Gasser Dieter Gasser
Author Profile Icon Dieter Gasser
Dieter Gasser
Andreas Baumgarten Andreas Baumgarten
Author Profile Icon Andreas Baumgarten
Andreas Baumgarten
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Table of Contents (16) Chapters Close

Preface 1. ITSM and ITIL Frameworks and Processes FREE CHAPTER 2. Personalizing SCSM 2016 Administration 3. Configuring Service Level Agreements (SLAs) 4. Building the Configuration Management Database (CMDB) 5. Deploying Service Request Fulfilment 6. Deploying and Configuring the HTML5 Self-Service Portal 7. Working with Incident and Problem Management 8. Designing and Configuring Change Management and Release Management 9. Implementing Security Roles 10. Working with the Data Warehouse and Reporting 11. Extending SCSM with Advanced Personalization 12. Automating Service Manager 2016 13. Whats New in SCSM 2016 and Upgrading from SCSM 2012 R2 A. Community Extensions and Third-Party Commercial SCSM Solutions B. Useful Websites and Community Resources

Configuring permissions


The HTML5 portal is a Role Based Access capable portal. This means that the services offered to the end users can be varied and controlled based upon the groups the users are members of.

As a part of configuring the HTML5 portal you will need to set up permissions to control what users can see. Configuration of the portal permissions are done inside Service Manager within the service catalog, catalog items groups, and user role areas.

Getting ready

Make sure that Service Manager is up and running, the HTML5 portal is installed, and that you are using an account that has the administrator role in Service Manager.

How to do it...

To set up permission for the portal in a nutshell we need to create a catalog group, add all the Service Offerings and Requests we want to be shown in that group, create a user role and give it access to the catalog group, and lastly add users to the new user role.

After all of that is completed, users will see the intended service offerings and...

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