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Mastering Microsoft Dynamics CRM 2016

You're reading from   Mastering Microsoft Dynamics CRM 2016 An advanced guide for effective Dynamics CRM customization and development

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Product type Paperback
Published in Nov 2017
Publisher Packt
ISBN-13 9781786466617
Length 402 pages
Edition 1st Edition
Languages
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Author (1):
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Deepesh Somani Deepesh Somani
Author Profile Icon Deepesh Somani
Deepesh Somani
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Table of Contents (13) Chapters Close

Preface 1. History of Dynamics CRM FREE CHAPTER 2. Working with Sales 3. Working with Services 4. Working with Marketing 5. Working with the XRM Framework 6. Analytics with CRM 7. Workflow Development with Dynamics CRM 8. Client-Side Scripting 9. Enhancements for Mobile 10. Plugin Development with Dynamics CRM 11. Business Process Flows and Business Rules 12. New Features in CRM 2016

Working with the XRM Framework

The XRM framework defines a strategic approach of customizing the out-of-the-box features available in Dynamics CRM to make sure that it implements all the business aspects of a system. The central idea of the XRM framework is to extend the standard functionalities provided in Dynamics CRM to suit any business requirement. Businesses could be of varying types, such as public sector, insurance, banking, retail, telecom, and so on.

In this chapter, we will cover the following topics:

  • Student management application via the XRM framework of Dynamics CRM 2016
  • Understanding custom entities, views, attributes, and so on, in Dynamics CRM 2016
  • Understanding calculated fields in Dynamics CRM 2016

Owing to the underlying .NET Framework, Microsoft Dynamics CRM 2016 provides a very powerful tool that can be easily extended to map any business requirement that...

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