To-be process

Finally, armed with all these insights, let's design the new process. Typically, this phase is the most challenging. Therefore, I put all the methodologies, guidelines, and philosophical discussions ahead of this section.

For the scope of this book, we assume that Terence Limited and the people in our project are willing to make a bold step forward and overcome their old way of working. Organizational change management is in progress and they can't wait to get to know the new process:

1. You will want to set up another series of workshops with Paul, Melanie, and Beth.
2. Start with a high-level SIPOC diagram:

Figure 7.5 – SIPOC for a new process

This result is not a surprise, but it gives more structure to your discussions. Many people are not trained to think in highly abstract models. SIPOC helps you to guide them up and down the different levels of abstraction.

3. Next, you will guide your team in developing...