You're reading from Intelligent Automation with IBM Cloud Pak for Business Automation A practical guide to automating enterprise business workflows to deliver intelligent solutions

Product type Paperback

Published in Dec 2022

Publisher Packt

ISBN-13 9781801814775

Length 450 pages

Edition 1st Edition

Tools

IBM Automation

Concepts

Application Development

Authors (5):

Suzette Samoojh

Guilhem Molines

Stephen Kinder

Allen Chan

Kevin Trinh

+1 more

View More author details

Table of Contents (21) Chapters

Preface

1. Part 1: Business Automation and Cloud Pak Overview

2. Chapter 1: What Is Cloud Pak for Business Automation? FREE CHAPTER

3. Chapter 2: RPA, Workflow, Decisions, and Business Applications

4. Chapter 3: Process Discovery and Process Mining

5. Chapter 4: Content Management and Document Processing

6. Part 2: Use Cases and Best Practices

7. Chapter 5: Task Automation with RPA

8. Chapter 6: Chatbot with RPA

9. Chapter 7: Workflow for Process Automation

10. Chapter 8: Automating Decisions to Speed Up Your Processes

11. Chapter 9: Manage Documents with Content Management

12. Chapter 10: Extract Meanings with Document Processing

13. Chapter 11: Engaging Business Users with Business Applications

14. Chapter 12: Workforce Insights

15. Part 3: Deployment Considerations

16. Chapter 13: On-Premises and On-Cloud Deployments

17. Chapter 14: Deployment Topologies, High Availability, and Disaster Recovery

18. Chapter 15: Automating Your Operations and Other Considerations

19. Index

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Process Discovery and Process Mining

A key step in any intelligent automation project is to understand the business problem. In this chapter, we’ll understand this by establishing a shared knowledge of how the business works and operates today. These details are often known to just a few subject matter experts, or they might be hidden behind an existing system or implementation.

The next key step is to analyze the process for improvement opportunities. Where do bottlenecks exist? Which activities are good candidates for automation?

Finally, before embarking on automation, it’s important to do early validation of your plans, to determine if there will be sufficient gains from automation and a reasonable return on investment (ROI).

We will demonstrate how this can be done using two products within IBM Cloud Pak for Business Automation – IBM Blueworks Live for business process discovery and documentation, and IBM Process Mining for discovery and analysis...