Further reading
The following are resources that can be used to gain more knowledge in relation to this chapter:
- VictorOps, Top Incident Management KPIs to Monitor: https://victorops.com/blog/top-incident-management-kpis-to-monitor.
- Atlassian, How to choose incident management KPIs and metrics: https://www.atlassian.com/incident-management/kpis.
- R. Das, Infosec Resources, The Phishing Response Playbook: https://resources.infosecinstitute.com/the-phishing-response-playbook/.
- M. Polatsek, CyberReady, Why Phishing Click Rate Isn't the Only Benchmark to Consider: https://cybeready.com/assessing-your-phishing-risks-what-metrics-should-you-rely-on.
- Cofense, Use metrics to measure and improve security awareness: https://cofense.com/use-metrics-measure-improve-effectiveness-security-awareness/.
