Conversational interfaces

Conversational interfaces, such as virtual assistants or chatbots, have found widespread application across various domains, including customer service, sales, and e-commerce, offering swift and efficient responses to users. They can be accessed through diverse channels, such as websites, messaging applications, and social media platforms, thereby ensuring a seamless user experience.

Chatbot using Amazon Bedrock

In the realm of generative AI, Amazon Bedrock provides a robust platform for developing and deploying chatbots. Figure 7.8 highlights the overall conversational flow inculcated with Amazon Bedrock with chat history integration. The flow involves the following steps:

1. A given user asks a particular question via the interface to the appropriate Bedrock LLM.
2. The model stores the conversational history to a particular database, say DynamoDB. The chat history and the question are appended to form an augmented prompt. The conversational...