Introduction

In this last chapter will be digging into OpenVBX.

OpenVBX is an open source VBX system built by Twilio that you can use to quickly set up your calls.

I like to use OpenVBX for various projects because it allows for a rapid setup and your users can use it to handle incoming calls, outgoing calls, and messages. This has an easy-to-learn drag-and-drop call flow system.

We'll be building plugins to extend our OpenVBX installation so that you can make it more useful to your users.

By the end of the chapter, you'll have a nice call log and a searchable company directory. You will be able to collect Stripe payments over the phone, have a handy order status tracking system integrated into your site, have a caller ID, and finally, be able to test your call flows.

Flows are what the call workflows are known as; they can be set up as easily as dragging a box onto action.

As part of building our plugins, we'll also be building what OpenVBX refers to as applets , which are the actionable items...