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ServiceNow for Architects and Project Leaders

You're reading from   ServiceNow for Architects and Project Leaders A complete guide to driving innovation, creating value, and making an impact with ServiceNow

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Product type Paperback
Published in Dec 2022
Publisher Packt
ISBN-13 9781803245294
Length 252 pages
Edition 1st Edition
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Authors (2):
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David Zhao David Zhao
Author Profile Icon David Zhao
David Zhao
Roy Justus Roy Justus
Author Profile Icon Roy Justus
Roy Justus
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Toc

Table of Contents (17) Chapters Close

Preface 1. Part 1 – Pursuit of Value
2. Chapter 1: Understanding the Value of ServiceNow FREE CHAPTER 3. Chapter 2: Recognizing and Avoiding Value Traps 4. Chapter 3: Capturing Value from your Implementation 5. Chapter 4: Planning an Implementation Program for Success 6. Part 2 – The Checklist
7. Chapter 5: Securing Your ServiceNow Instances 8. Chapter 6: Managing Multiple ServiceNow Instances 9. Chapter 7: Designing Effective Processes at Scale 10. Chapter 8: Platform Team Processes, Standards, and Techniques 11. Part 3 – From Success to Innovation
12. Chapter 9: Effectively Operating ServiceNow 13. Chapter 10: Artificial Intelligence in ServiceNow 14. Chapter 11: Designing Exceptional Experiences 15. Index 16. Other Books You May Enjoy

Summary

In this chapter, we covered multiple areas where it pays to establish operational standards, enforce, or highly suggest the use of technical and functional techniques to increase the effectiveness of your platform team’s operations and deliver greater value more efficiently to the organization. As stated in the introduction, treat the contents of this chapter as a series of principles concepts for your team’s toolbox. Some of the advice might not be directly applicable to your team, and others you might have already implemented, but whatever the case, we hope it has made you think and evaluate whether you are (or are not) doing certain behaviors and understand why they may or may not be done to see whether you need to make changes.

If there is a key takeaway to leave you with at the end of this chapter, it is that good technique in both the functional and technical world requires discipline to develop, and creating discipline is a matter of establishing cadences...

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