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ServiceNow for Architects and Project Leaders

You're reading from   ServiceNow for Architects and Project Leaders A complete guide to driving innovation, creating value, and making an impact with ServiceNow

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Product type Paperback
Published in Dec 2022
Publisher Packt
ISBN-13 9781803245294
Length 252 pages
Edition 1st Edition
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Authors (2):
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David Zhao David Zhao
Author Profile Icon David Zhao
David Zhao
Roy Justus Roy Justus
Author Profile Icon Roy Justus
Roy Justus
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Toc

Table of Contents (17) Chapters Close

Preface 1. Part 1 – Pursuit of Value
2. Chapter 1: Understanding the Value of ServiceNow FREE CHAPTER 3. Chapter 2: Recognizing and Avoiding Value Traps 4. Chapter 3: Capturing Value from your Implementation 5. Chapter 4: Planning an Implementation Program for Success 6. Part 2 – The Checklist
7. Chapter 5: Securing Your ServiceNow Instances 8. Chapter 6: Managing Multiple ServiceNow Instances 9. Chapter 7: Designing Effective Processes at Scale 10. Chapter 8: Platform Team Processes, Standards, and Techniques 11. Part 3 – From Success to Innovation
12. Chapter 9: Effectively Operating ServiceNow 13. Chapter 10: Artificial Intelligence in ServiceNow 14. Chapter 11: Designing Exceptional Experiences 15. Index 16. Other Books You May Enjoy

Value management

With the right scope, considerations for the timeline, a release strategy for the implementation, a skilled team, and a clear governance structure to make them effective, your transformation should be well on its way to success.

Value management is the final aspect of the transformation, something that should be made an integral part of any scope, release strategy, governance model, and any decisions made. The underlying intent of value management is to optimize the transformational activities so that its outputs (business changes, process changes, and technology changes) are well aligned with the value measures that kickstarted the transformation in the first place.

In a simple sense, value management comes down to continuously asking the question, “Is this bringing value to the organization and what the project cares about?” The difficult part of value management is having an answer to that question for each decision made within the project.

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