Building a methodology

ServiceNow can support itself. As you build your ServiceNow instance, consider using the software development applications to track features and functionality requests. Then, as people start using the instance, you can track their success (and failure) within the platform. This makes it easy to identify areas that need improvement and track progress effectively. Use the reporting functionality within ServiceNow to track your efforts so that you can avoid going back to using spreadsheets!

Note

ServiceNow provides quite a few applications to manage your work. The Agile Development plugin lets users to submit feature requests, stakeholders to prioritize functionality, and developers to track progress. Alternatively, the Demand Management plugin lets anyone submit ideas, and then portfolio administrators can visualize demands according to cost and other metrics. Find out both products in the Product Documentation: https://docs.servicenow.com/bundle/helsinki-it-business-management...