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ServiceNow Application Development
ServiceNow Application Development

ServiceNow Application Development: Transform the way you build apps for enterprises

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ServiceNow Application Development

User Administration

Now that we have learned the basics of the ServiceNow platform, login process, and its user interface, let us dig deep into how to create and assign roles to new and existing users. As part of your project at ABCD, Inc, you are suppose to provide Server Administrators access to your newly procured ServiceNow instance and they should be able to access Incident Management, Change Management, Problem Management, and Knowledge Management applications.

In this chapter, we will learn how to create new users and associate them to a group. We will also learn how we can assign roles to groups and users. Furthermore, we will learn how we can impersonate a user to test if our newly created users have access to proper applications and modules.

User Administration is one of the easiest but most important functions an administrator and developer needs to perform. ServiceNow...

Creating a new user

Every ServiceNow developer instance comes with some pre-populated demo data, which also includes some demo user accounts. In ServiceNow, all user records are stored in a table named sys_user:

  1. Click on the Users module under the User Administration application to list all users in the system, as shown in the following screenshot:
  1. Click on the New button on the top left of the content frame to bring up the User table's New record form:
  1. Fill in the User ID, First name, Last name, Password, and other fields as needed and click on the Submit button to create a new user. The User ID field is mandatory and must be unique and is also referred to as username.
  2. Once you click on the Submit button, you will be brought back to the list of users page and will see a message confirming that the new user record has been created:
  1. In the List of Users page, you...

Best practices for managing groups

There are four major aspects to consider when associating users to groups.

Task assignments

In ServiceNow, assignment groups are the most common user group type consisting of one or more members. There exists an out-of-the-box relation between assignment groups and the assigned to field in different ServiceNow applications such as Incident Management, Problem Management, Change Management, or Service Catalog Management. In real-world scenarios, it's typically mandatory for the assignment group to be identified and populated on task records before a Service Desk user can perform any update to any task or ticket.

This assignment group field will allocate responsibility of working on the...

Impersonating a user

Users with an admin or impersonator role can impersonate as any other user in the instance. This feature is useful for testing when making changes to applications and modules and to ensure proper security access.

There are three important user accounts that come by default with every developer instance:

  • admin: The system administrator account with the admin role has access to all applications and modules
  • itil: The Service Desk user with access to ITIL applications, such as incident management, problem management, change management, configuration management, service catalog, and so on
  • employee: A normal user account with no role or group assigned and access to just the Self-service application

The user account serveradmin that we created is associated with the Server Administrators group and has a servers role granted. Let us try to impersonate as all of...

Summary

In this chapter, we learned how to create and manage users, groups, and roles and how this can affect access to different applications and modules. We also learned about best practices when creating users and groups and understood how to manager individual user sessions and lock out users when required.

In the next chapter, we will learn how standard tables are structured and the data dictionary can be used to perform simple database operations.

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Key benefits

  • Build and customize your apps and workflows to suit your organization's requirements
  • Perform in-depth application development from designing forms to writing business rules, client-scripts, and workflows
  • Comprehensive guide to the end-to-end implementation of designing and extending apps with ServiceNow

Description

ServiceNow provides service management for every department in the enterprise, including IT, Human Resources, Facilities, Field Service, and more. This book focuses on all the steps required to develop apps and workflows for any of your business requirements using ServiceNow. You will start with the first module, which covers the basics of ServiceNow and how applications are structured; how you can customize the dashboard as required; and also how to create users. After you get used to the dashboard, you will move on to the next module, Applications and Tables, where you will learn about working with different tables and how you can create a scope other than the global scope for your application. The next module is Scripting and APIs, where you will learn Scripting in ServiceNow and use powerful APIs to develop applications. The final module, Administration Essentials, covers debugging, advanced database features, and scheduled script creation. By the end of the book you will have mastered creating organized and customer-friendly applications

Who is this book for?

If you are a ServiceNow administrator and developer and need to build and customize your service management solution (apps and workflows) with ServiceNow, then this book is for you.

What you will learn

  • Customize the ServiceNow dashboard to meet your business requirements
  • Use Administration and Security Controls to add roles and ensure proper access
  • Manage tables and columns using data dictionaries
  • Learn how application scopes are defined within ServiceNow
  • Configure different types of table to design your application
  • Start using the different types of scripting options available in ServiceNow
  • Design and create workflows for task tables
  • Use debugging techniques available in ServiceNow to easily resolve script-related issues
  • Run scripts at regular time intervals using the Scheduled Script Execution module
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Publication date, Length, Edition, Language, ISBN-13
Publication date : Sep 25, 2017
Length: 408 pages
Edition : 1st
Language : English
ISBN-13 : 9781787128712
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Language : English
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Table of Contents

14 Chapters
Introduction to ServiceNow Chevron down icon Chevron up icon
User Administration Chevron down icon Chevron up icon
Data Management Chevron down icon Chevron up icon
Application Scopes Chevron down icon Chevron up icon
Modules, Forms, and Views Chevron down icon Chevron up icon
Introduction to ServiceNow Scripting Chevron down icon Chevron up icon
Client-Side Scripting Chevron down icon Chevron up icon
Server-Side Scripting Chevron down icon Chevron up icon
Jelly Scripting Chevron down icon Chevron up icon
Events and Notifications Chevron down icon Chevron up icon
Workflow Development Chevron down icon Chevron up icon
Debugging in ServiceNow Chevron down icon Chevron up icon
Advanced Database Features Chevron down icon Chevron up icon
Job Scheduling and Data Export-Import Chevron down icon Chevron up icon

Customer reviews

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Full star icon Full star icon Full star icon Full star icon Half star icon 4.1
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2 star 10%
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Amazon Customer Oct 11, 2017
Full star icon Full star icon Full star icon Full star icon Full star icon 5
This book is an excellent work by the authors. Very detailed and well explained about travel management example with ServiceNow which helps to understand the concept very clearly . As I am a startup with ServiceNow development i can say its clear and concise for me . As it well written,concept wise also in sequence.So,I can highly recommended this book.
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Sam G Dec 17, 2017
Full star icon Full star icon Full star icon Full star icon Full star icon 5
I bought a hard-copy after having read the eBook version which my employer provided to me. This is a must have book for anybody working on ServiceNow platform. If you are new to ServiceNow platform then this book can help you get quickly started and create solutions. The many approaches discussed in the book can give you a in-depth understanding of ServiceNow. I am going to keep this book handy and use it as my go-to reference. I work on the platform extensibly and this book has helped in getting things done and helped me in design decisions.
Amazon Verified review Amazon
Amazon Customer Nov 07, 2017
Full star icon Full star icon Full star icon Full star icon Full star icon 5
I think this is one of the best books on ServiceNow platform so far. The flow of the topics helped me easily learn many different features of the platform. As a developer, I found the online documentation of ServiceNow very difficult to understand, but this book has helped me gain in-depth and hand-on knowledge of development on ServiceNow platform.
Amazon Verified review Amazon
Vinicius Almeida de Vasconcelos Dec 07, 2019
Full star icon Full star icon Full star icon Full star icon Full star icon 5
Leitura obrigatória para quem está começando. Muito didático! Passa por todos os conceitos fundamentais para todo administrador e desenvolvedor ServiceNowLeitura agradável e objetiva.
Amazon Verified review Amazon
andrew Mclaughlan Jun 05, 2018
Full star icon Full star icon Full star icon Full star icon Full star icon 5
Great book for reference material
Amazon Verified review Amazon
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