Customer 360

You may have noticed that the organizational structure of enterprises is often reflected in the way digital transformation is talked about and implemented. Everyone realizes the need to keep pace with the changing business and regulatory environment and transform their business to stay competitive. However, at the time of implementation, for example, a division selling large mining trucks will implement its own quoting solution when there was already a solution that was used by the construction division. The rationale may be that the construction business is so different from the mining business that it requires its own quoting solution. With more and more organizations realizing the importance of business and enterprise architecture, we may see fewer of these types of scenarios playing out, but nonetheless, they remain a reality and present good examples of how silos are formed and ultimately reflected in digital products that a company creates.

This siloing of IT...