Chapter 10. Business Service Management at your Data Center

The preceding chapters emphasized business service management being an integral part of the IT operations management landscape in modern day enterprises. The subsequent chapters introduced OEM Grid Control as an effective platform for systems and services management. The chapters thereafter progressed towards advanced topics of modeling the complex IT infrastructure, monitoring, and managing various aspects of enterprise business services.

In this chapter, we will further strengthen the concepts covered so far by applying them to real-world scenarios. Specifically, this chapter will illustrate the various pragmatic strategies that can be used with OEM Grid Control 11gR1. The business service management features of OEM Grid Control provide a platform for modeling, monitoring, and managing the business services. Any modeling tool is only as effective as the model. This chapter will also cover some of the best practices that can be...