Systems approach

As you start automating different tasks with an incremental approach, you may envision a path where you chain a subset of these automated tasks together to orchestrate a workflow.

You can also look at this from a different angle. You initially break down your existing manual processes into smaller chunks of work that you can automate independently, so you don’t need to wait until you get the full end-to-end process automated to start taking advantage of automation, while at the same time you are mindful of the bigger picture.

In this context, you take the first steps to interconnect different building blocks, which become part of a larger system that delivers a business outcome with eventually no human intervention that originally may have involved several teams. That’s what we call a systems approach.

One common example is when you mix the processes of configuring network services and collecting operational data from the network, which is what...