Use case – differences between a wholesale distributor and a software company

To help you understand how two NetSuite clients can differ from each other, let’s take a close look at two fictional businesses – Acme Industries from Portland, Oregon, and IntelliChime from New York City.

Acme Industries is a wholesale distributor of hot tubs and related parts and accessories. They mainly purchase their hot tubs from three manufacturers, but their parts come from all over the world. They have two main warehouses they distribute from in the Pacific Northwest. They’ve been in business since the early 1970s, have about 200 employees (all in the Pacific Northwest region), and are currently running the business on the same ERP system they started with way back then. That legacy ERP system runs on AS400 hardware and has green text screens they connect to via terminal software from modern PCs. It’s been customized to a certain extent by the in-house IT team...