Creating compliance program Incident templates in System Center 2012 Service Manager

Incident templates in SCSM 2012 are prefilled Incident forms. These may include a predefined Title, Description, Urgency, Impact, and Support Group or Assigned User in the Incident record.

Templates offer a consistency for all newly created Incidents in the compliance process.

Getting ready

Before we start creating Incident templates, you should finish all previous recipes within this chapter:

• Configuring connectors in System Center 2012 Service Manager to support a compliance program

• Adding Configuration Items manually in System Center 2012 Service Manager to support a compliance program

• Configuring compliance process Incident Classification Categories in System Center 2012 Service Manager

• Adding Support Groups in System Center 2012 Service Manager to support the compliance program

Also, the priority calculation in the Incident Settings window of SCSM should be done. You can verify this by navigating to...