Deploying and using Remote help

Remote help is a remote assistance tool available for Windows, macOS, and Android. It allows for connections to unenrolled devices and can be fully managed with granular role-based access control (RBAC) and custom Intune roles.

Getting started

There are multiple parts required for using Remote Help. This recipe will cover configuring the policies and RBAC, but you also need to have the applications deployed to your devices.

For Windows devices, the installer can be found here and packaged following the instructions in Chapter 11, Packaging Your Windows Applications:

https://aka.ms/downloadremotehelp

For Android, the application can be found here and deployed using the Managed Google Play Store, as covered in Chapter 5, Android Device Management:

https://play.google.com/store/apps/details?id=com.microsoft.intune.remotehelp

The macOS version runs entirely in the web browser, so there is no requirement for application deployment.

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