Unified communications support

Like high-end graphics, if we had a conversation about running a unified communications solution or VoIP session on a VDI desktop a couple of years ago, I would have described it as Kryptonite for VDI! Although it technically works, the first call might have an acceptable performance, but adding more users would ultimately bring the servers to their knees with the amount of traffic generated and resources required to conduct the calls. Eventually, the experience would have become completely unusable. Unified comms was not a good use case for VDI.

However, this has all changed and you can now happily use a unified communications solution with your virtual desktop. There was always a great use case to deploy Unified comms with VDI; it just never worked, €”for example, within a call center environment with the ability to provide a DR solution or allow users to work from home during a snow day.

So, why didn't it work? Quite simply, it was because, when you placed...