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Mastering ServiceNow

You're reading from   Mastering ServiceNow Unleash the full potential of ServiceNow from foundations to advanced functions, with this hands-on expert guide fully revised for the Helsinki version

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Product type Paperback
Published in Oct 2016
Publisher Packt
ISBN-13 9781786465955
Length 656 pages
Edition 2nd Edition
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Author (1):
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Martin Wood Martin Wood
Author Profile Icon Martin Wood
Martin Wood
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Table of Contents (12) Chapters Close

Preface 1. ServiceNow Foundations 2. Developing Custom Applications FREE CHAPTER 3. Server-Side Control 4. Client-Side Interaction 5. Getting Things Done with Tasks 6. Events, Notifications, and Reporting 7. Exchanging Data – Import Sets, Web Services, and other Integrations 8. Securing Applications and Data 9. Diagnosing ServiceNow – Knowing What Is Going On 10. Packaging with Applications, Update Sets, and Upgrades 11. Making ServiceNow Beautiful with Service Portal and Custom Interfaces

Summary


In a complex system such as ServiceNow, there are many elements that work together to provide the functionality that you need. Consequently, there are many ways to find out what really is going on.

The system log is the primary source for platform and application messages. It is especially useful for working out what just happened when you weren't able to see it in person. Use it to diagnose issues on the production system. Everything in the system log and much more is also stored in the file log. It is a more detailed read-only store of information. You can download it for forensic analysis. Additionally, the Transaction Log records all access to the platform and stores who did what and when. Timings are also saved, breaking down how long things took on both the server and the client.

Performance is critical for enterprise applications. If the speed of database access isn't quite what it might be, the slow query log will help you to identify what is happening. In addition, you can...

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