Creating mail handlers to process incoming emails

Jira is not only able to send emails to users, but also to poll and process emails. It can also create issues or add comments to existing issues. When set up correctly, this can be a powerful way to let your users interact with Jira.

In this recipe, we will set up Jira to poll incoming emails so that it can create new issues and add comments to the existing issues. This is useful in a help-desk scenario where customers can write an email to the support email address of the company and let Jira automatically create issues from them.

Getting ready

Since Jira will be polling email from an inbox, you need to have its connection details, including the following:

• The protocol it...